Once a supporter buys a product, here’s what happens on both sides.

Digital products

Digital products are delivered automatically — the buyer gets a download link by email right after payment. You don’t need to do anything, but you can see every download in Shop → Orders.

Physical products

Physical orders need to be fulfilled manually:

1. Go to Shop → Orders and filter by Awaiting fulfillment.
2. Pack and ship the item using the buyer’s address shown on the order.
3. Click Mark as shipped and optionally add a tracking number — this emails the buyer automatically.

Services and commissions

For commission-style products, message the buyer through Orders → View order → Message buyer to coordinate details, then mark the order Complete once delivered.

Refunds

To refund an order, open it from Shop → Orders, click Refund, and choose full or partial. Refunded amounts are returned to the buyer’s original payment method within a few business days.